At Solan Trips, we aim to ensure complete satisfaction with your purchases. However, if you are not satisfied, we offer the following return and refund policy.
Contact Us: If you have any questions or issues regarding returns or refunds, please email us at [email protected].
Return Eligibility: You may return products within 7 days from the date of delivery, provided the product is unused, unopened, and in its original packaging.
Return Process: To initiate a return, please contact us at [email protected] with the following details:
- Order Number
- Reason for Return
- Product Condition
Refunds: Once your return is approved and the item is received, we will process your refund. Since we only accept cash on delivery, your refund will be issued via the same method. Please allow 7 to 14 business days for the refund to be processed.
Non-Returnable Items: Certain items may not be eligible for return, including:
Items that have been used or damaged
Perishable or seasonal products (if applicable)
Exchanges: Currently, we do not offer exchanges. If you need a different product, please return your original purchase and place a new order.